County Durham and Darlington Victim Care and Mentor Service

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            'County  Durham  and  Darlington  Victim  Care  and  Mentor  Service',
          email:  'Communitypeermentors@durham-pcc.gov.uk',
          type:  'Public  Sector',
          telephone:  '0800  138  2020',
          contactPerson:  'Louise  Crook',
          website:  'https://www.durham-pcc.gov.uk/get-involved/volunteers',
          description:
            'Volunteering  for  Durham  &  Darlington  Victim  Care  and  Mentor  Service  means  supporting  people  affected  by,  or  are  vulnerable  to,  crime  by  providing  emotional  support,  practical  guidance  and  a  listening  ear.  You  will  help  individuals  feel  heard,  informed  and  empowered  as  they  navigate  difficult  circumstances,  giving  them  confidence.  Make  a  meaningful  difference  in  your  community  through  compassionate,  person-centred  support.',
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                    name:  'Anti  Social  Behaviour  Case  Review  Independent  Chair',
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                      'Under  the  Anti-social  Behaviour,  Crime  and  Policing  Act  2014,  relevant  local  agencies,  including  local  authorities,  police,  housing  providers  and  certain  other  bodies,  have  a  statutory  responsibility  to  participate  in  the  Anti-Social  Behaviour  (ASB)  Case  Review  process  (formerly  known  as  the  Community  Trigger).  \n\nThis  process  gives  victims  of  persistent  anti-social  behaviour  the  right  to  request  a  multi-agency  review  of  their  case  when  the  defined  threshold  is  met,  ensuring  that  agencies  work  together  to  assess  the  response  provided,  identify  any  additional  actions  that  can  be  taken,  and  seek  to  improve  outcomes  for  those  affected  by  ongoing  ASB.\n\nAn  independent  volunteer  chair  can  bring  impartiality,  credibility  and  objectivity  to  the  ASB  Case  Review  process  by  providing  independent  oversight  of  multi-agency  discussions  and  ensuring  that  the  victim’s  experiences  remain  central  to  the  review.\n\nAs  someone  who  is  not  directly  involved  in  the  case  or  employed  by  the  agencies  being  reviewed,  the  independent  chair  can  help  foster  transparency,  challenge  assumptions  constructively,  and  ensure  that  all  partners  are  held  accountable  for  their  actions  and  decision-making.  \n\nThey  can  facilitate  balanced  discussions,  encourage  effective  collaboration  between  agencies,  and  provide  reassurance  to  victims  and  communities  that  the  review  is  being  conducted  fairly,  openly  and  in  accordance  with  the  principles  of  the  ASB  Case  Review  process,  helping  to  strengthen  public  confidence  in  local  services  and  outcomes.\n',
                    created:  2026-09-24T13:52:25.793Z,
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                    contactPerson:  'Louise  Crook',
                    contactEmail:  'Louise.Crook2@durham-pcc.gov.uk',
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                      '•\tTo  independently  chair  ASB  Case  Review  meetings,  ensuring  that  reviews  are  conducted  fairly,  transparently  and  in  accordance  with  the  Anti-social  Behaviour,  Crime  and  Policing  Act  2014  and  local  procedures.\n•\tTo  provide  impartial  oversight  of  the  ASB  Case  Review  process,  ensuring  that  all  relevant  information  is  considered  and  that  the  victim\'s  experiences  and  concerns  remain  central  to  discussions.\n•\tTo  facilitate  effective  multi-agency  discussions,  encouraging  constructive  challenge,  accountability  and  collaborative  problem-solving  between  partner  agencies.\n•\tTo  review  the  actions  taken  by  relevant  agencies  and  support  the  identification  of  opportunities  for  learning,  service  improvement  and  enhanced  outcomes  for  victims  of  anti-social  behaviour.\n•\tTo  ensure  that  all  participants  are  given  the  opportunity  to  contribute  to  the  review  and  that  decisions  and  recommendations  are  reached  in  a  fair  and  balanced  manner.\n•\tTo  promote  public  confidence  in  the  ASB  Case  Review  process  by  providing  an  independent  perspective  and  maintaining  the  highest  standards  of  integrity,  objectivity  and  confidentiality.\n•\tTo  provide  independent  feedback  and  recommendations,  where  appropriate,  to  support  continuous  improvement  in  the  way  agencies  respond  to  reports  of  anti-social  behaviour.\n',
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                      'Durham  Constabulary  Headquarters,  Aykley  Heads,  Durham,  DH1  5TT\n\nHours  are  flexible  and  can  be  agreed  to  accommodate  both  individual  availability  and  service  requirements.',
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